Category

Recovery Limit per Family

(per category)

Subject

Notes

Character

Twice a year

Deleted characters

Character data is recovered from the state at the time of deletion

• Recovery is not possible if there are insufficient character slots

• Season characters cannot be recovered if you have another season character

Mount

Once a year

Family owned mounts

Recovery is possible for mounts sold to NPCs or Imperial Horse Delivery

• Mounts lost from breeding, exchanging, or being sold on Horse Market cannot be recovered

Fairy

Once a year

Release, Reset Persona fairies

Fairies unintentionally released or reset persona

• Recovery is not possible if a new fairy is registered or there are additional changes

• Other items including the ones used on the fairy or reset growth are unrecoverable

Item

5 times a year

Quest/event/challenge reward items

Quest/event/challenge reward items mistakenly chosen

• Items cannot have been opened/used/equipped

Purchased items

Items mistakenly purchased from an NPC shop or the Loyalties Shop

• Mistakenly purchased items through the Central Market/Secret Shop are not eligible for recovery

Sold items

Items mistakenly sold from an NPC shop

• Mistakenly sold items through the Central Market or trading are not eligible for recovery

Exchanged items

• Items accidentally exchanged in the NPC exchange window

- Recovery is not possible if the items received from the accidental exchange were opened, equipped or used

Opened items

• Items (boxes) opened unintentionally

- Recovery is not possible if the obtained item from the box is used or equipped

- Recovery is not possible if the item (box) is subject to probability or includes items with expiration dates.

Deleteditems

• Items accidently deleted via Trash Bin

- Recovery is not possible if the item has an expiration date

Extracted items

• Items incorrectly extracted with Black Stone, Cron Stone, or Advice of Valks

• Items with 100% enhancement chance applied, extracted through Devour extraction

- Recovery is not possible if the enhancement chance increase number acquired from the Devour extraction system has been used or extracted.

Used items

• Items used in Cooking, Alchemy, and Processing

- Recovery is not possible if a probability system is applied

• Items used to recover max durability

- Recovery is not possible for consumable items other than equipment items

Guild

Once a year per guild

Items purchased from the Guild Shop

• Items purchased from the Guild Shop (recoverable with Guild Funds)

- Recovery is not possible if the Guild Master is delegated, or the item is opened/used/equipped after purchase

- Individual recovery is unavailable (Guild Activity Funds, etc.)

Guild owned mounts

• Released or removed mounts

Pearl Shop

Once a month

Purchased Pearl items

• Items purchased by mistake/accident from the Pearl Shop

- Recovery is not possible if 7 days have passed since the purchase date

- Recovery is not possible if the required item is not owned, or if the item has been opened/used, applying its effects

* Items used for crystal transfusion slot additions or dye are not eligible for recovery.

Gifted Pearl items

• Items gifted by mistake/accident through the Pearl Shop

- Recovery is not possible if 15 days have passed since the gift date, or if the recipient does not agree.

- Exchange for another item of the same price is unavailable

Unable to Recover

X

Deactivated accounts

• Recovery is not possible if the account information is completely deleted after the 15-day withdrawal grace period

Deleted mails

• Recovery is not possible if mail and enclosed items are deleted due to expiration or manual deletion

Item enhancement

• All items lost due to enhancement failure cannot be recovered

• Enhancement chance stats consumed due to enhancement mistakes cannot be recovered

Items used for accepted guild quests and quest progress

Disbanded guilds (alliances)

Guild storage items (including guild house crafting items)

• All items and wealth in the guild storage cannot be recovered

• Recovery is not possible if a guild member intentionally/accidentally loses items in the guild storage

Items dropped by monsters in unreachable coordinates

• Items dropped by monsters cannot have their owners identified

Violating any of the following categories will lead to “Permanent Restriction of the Pearl Abyss Account.” Depending on the severity of the violation, “IP and Hardware Restriction” may also apply.

Category

Criteria

Account Hijacking/Payment Theft/

Identity Theft

1) An act of using another person’s personal information to create an account or use the service.

2) An act of causing harm to the account data etc. (family, character, item, pearl, loyalties, etc.) through unauthorized access to another member's account

3) An act of making payments for service use, etc. through unauthorized access to another person's payment method

※ All accounts that have participated, and/or related to these accounts, in “Account hijacking, payment theft, and identity theft” will be restricted in accordance with the restriction criteria.

Data Manipulation and Extraction

1) An act of manipulating the game data provided by the Company

2) An act of extracting information that has not been disclosed by the Company

Attack on Server and Client Manipulation

1) An act of attacking or using unauthorized methods to connect to the Company’s game and service servers

2) An act of using the server and client differently from the original intent the Company has provided.

3) An act of manipulating the server and client provided by the Company

※ If any of above acts are identified, the Company may not only impose permanent restrictions, but also request an investigation by the authorities concerned and judicial authorities

Game Sweatshop/Account Piloting (Powerleveling/Farming/Botting)

1) An act of using the game with multiple accounts or through a systematic and collective manner for the purpose of profit

2) Engaging in activities such as providing, renting, entrusting, or allowing the use of your own or a third party's account as mentioned in (1) above.

Violation of Law

1) An act of violating (contrary to) the governing law and provided services

2) An act of violating (contrary to) the law and services that is identified by an outside agency (organization)

Real Money Trade

1) An act of trading items, accounts, characters, etc. with money, real goods/services, or items from other games

2) An act of trading paid contents, in-game currency with money, real goods/services, or items (including from other games).

3) An act of making another person raise a character (boosting) in exchange for money or real goods/services

4) An act of manipulating market prices by repeatedly trading certain items to transfer in-game goods in exchange for money or real goods/services

※ The Company reserves the right to delete all items derived or related to real money trade, including goods, and in-game data.

Violating any of the following categories may lead to “Permanent Restriction.”

Depending on the severity of the violation, “IP and Hardware Restriction” may also apply.

Producing and Use of Unauthorized Programs and Macros

1) An act of producing or distributing the programs, macros, devices, or equipment (hereinafter referred to as 'unauthorized programs') that disables the technological protection of the service or disrupts the normal operation of the service

2) An act of playing the game using unauthorized programs and macros

3) An act where repeated actions similar to the patterns of an unauthorized program user is identified in the game data

4) An act where the Company’s security program deems the user of using unauthorized programs and macros.

5) The Company’s anti-cheat system detects an unauthorized program.

※ If a specific device or IP is found to have been constantly using unauthorized programs, the IP and/or hardware will be restricted.

Violating any of the following categories may lead to “Temporary Restriction.”

Depending on the severity of the violation, “IP and Hardware Restriction” may also apply.

Attempting or Suspicion of Unauthorized Program/Macro Use

1) An act of not answering questions, answering the question incorrectly, or similar when actions of abnormal records are identified on a character and is deemed as needing investigation

2) An act of using inappropriate language, offensive terms, threats, swearing at the GM during questioning and/or an investigation

3) An act of attempting to use computer programs, devices, or equipment that are not provided or authorized by the Company or repeating certain actions which can be suspected as unauthorized program/macro use

※ Investigations into the use of unauthorized programs and macros may result in sudden chat messages and/or other ways of requesting responses

※ Even if another party was the one who used the account, the same penalty is applied.

Payment Process Exploitation

1) An act of abusing/exploiting the payment, payment cancelation, refund processes provided by the Company, Platform, Payment Processor, etc.

2) An act of using a third party for withdrawal of subscription or refunds instead of the Company’s Customer Support.

※ If a gift was sent by an account abusing any payment method, the account that received the gift will undergo an account restriction and the item will also be retrieved.

Violating any of the following categories will lead to “Warning & Time Based Restriction”

Depending on the severity of the violation, “IP and Hardware Restriction, Content Restriction, Adjustment of Game Data, Retrieval” may also apply.

Disclosure of personal information

1) An act of leaking or infringing the personal information of others without the consent of the party

2) An act of infringing on the rights of others such as portrait rights and copyrights without the consent of the party

Fraud and Impersonation

1) An act of taking unfair advantages by impersonating someone

2) An act of impersonating a GM, company employee, or a related individual

3) An act of impersonating an individual to cause disadvantage or offense to the impersonated individual

※ If both 1 and 2 are violated at the same time, we reserve the right to impose permanent restrictions even if it is the 1st violation.

Speculative Behavior (Gambling)

1) An act of causing harm to other participants and causing benefits to a certain person in his or her assets and property through an accidental result from betting an account, in-game currency, item, etc.

2) An act of helping or promoting the progress of (1) above.

Real Life Threat

1) An act that threatens the safety of others through real-life information that is unrelated to the game

Sharing, distributing, promoting and advertising inappropriate content

1) Acts of sharing, distributing, promoting or advertising anything that can be said to be a violation of the Operational Policy

2) An act of sharing, distributing, promoting or advertising anything that is not related to the game but are for profit-making purposes

3) An act sharing, distributing, promoting or advertising a program that may impact any content provided by the Company without the approval of the Company

Inappropriate Trade

1) Any act of moving silver, in-game goods, etc. between specific accounts through the repeated abnormal use of the market

2) An act of abnormally moving silver, in-game goods, etc. between specific accounts through the abnormal use of standard game systems other than the market

3) An act of intentionally manipulating the market price, repeated selling/purchasing items at min/max price, trading items that are more expensive on the market than NPC vendors, etc. between specific accounts to move silver, in-game goods, etc.

※ If the act has an adverse impact on the game, we reserve the right to impose permanent restrictions even if it is the 1st violation.

Bug Abuse

1) An act of gaining advantages or causing damage to other members, game balance and system by abusing game errors or service errors

2) An act of gaining advantages by abusing the Operational policy or avoiding limitations on the game system design through an abnormal way

3) An act of using in-game systems differently from their intended functions to harm others or abnormally gain advantages

※ If the act harms another user or has an adverse impact on the game, we reserve the right to impose permanent restrictions even if it is the 1st violation.

Gaining Unfair Advantages

1) An act of gaining unfair advantages by being in the same party or guild during the same time as someone who is violating the Black Desert Operational Policy

(2) Engaging in activities that unfairly gain benefits through specific in-game content, such as summons.

※ If the acquired benefits are substantial enough to severely impact the game, a permanent ban may be applied even on the first offense.

Spreading False Information

1) An act of spreading unconfirmed information that causes confusion or direct/indirect harm to other members

2) An act of slandering the GM or Company without grounds and inciting other users.

※ If the act causes false information to spread and harm the game or harms the reputation of the Company/third-parties, we reserve the right to impose permanent restrictions even if it is the 1st violation.

Boosting/Cheating

1) An act of influencing the outcome of tournaments, events or other competitive contents, by using another party’s account.

2) An act of disrupting gameplay by using another party’s account

※ This does not apply to accounts that do not disrupt the normal operation or influence the outcome of competitive contents (win/loss).

Attempt to violate the Operational Policy

1) When helping a violator of operational policy

2) Any act that is confirmed to be intended to attempt or help in violation of the operating policy

Disrupting Game Operation

1) An act of disrupting game operations by disrupting/interfering with a game-related competition, event, broadcasting, etc.

2) An act of falsely reporting, insulting and/or threatening the GM to disrupt the operation or Customer support.

※ False reports or claims that cause significant harm to multiple users or individuals may result in permanent usage restrictions being applied.

※ Depending on the severity of the issue, the Company may forcefully disconnect the user from the game and give additional penalties.

Disrupting Gameplay

1) An act of disrupting the normal gameplay of a specific member or several members by maliciously using the game/operating system

2) An act of constantly bothering or harassing a specific member and disrupting their gameplay

※ Depending on the severity of the issue, the Company may forcefully disconnect the user from the game and also give additional penalties.

Use of Inappropriate Names

1) An act of using a name to impersonate a GM or an employee of the Company

2) An act of using a name that includes swear words and/or foul language

3) An act of using a name that causes disgust or sexual humiliation to other members

4) An act of using a name that ridicules, degrades, or condemns a specific country, nationality, region, politics, prominent figures, gender, religion, race, disability, etc.

5) An act of using a name that is contrary to social norms

6) An act of using a name that is suggestive or obscene

7) An act of using a name that is intended to infringe or damage the rights of third parties, including honor, portrait rights, and personal information

8) An act of using a name that is determined is for the purpose of real money/goods trading of an account and/or item

9) An act of using a name that may be confusing to other members by being difficult to identify, such as similar characters

10) An act of using a name that advertises/promotes a specific subject

11) An act of using a name that is prohibited by the naming policy with changed spelling or other characters

12) An act of using only the initial character/consonant and/or changing the order of characters (such as replacing the front and end of the name) from any of the acts of (1)~(12)

※ The “Use of Inappropriate Names” applies to nicknames, Family names, Character names, Guild names, Mount names, etc. that are used within in-game

※ Once a name has been temporarily changed, the Company will not take any separate/particular measures regarding this name.

※ All names that are currently in the game or will be added with upcoming updates are subject to change due to developmental concerns and other requirements.

Use of Inappropriate Posts within the Game

1) The posting that may be misunderstood as being posted by the Company or Game Masters

2) The posting contains profanity, lewd contents, or websites.

3) The posting contains materially offensive or defamatory contents to other Members or third parties

4) The posting contains offensive content regarding a specific country, ethnicity, region, person, religion, race, gender, disability, etc.

5) The posting distributes or is linked to the contents that violate public order and morals

6) The posting consists of pornographic materials or is linked to a pornographic website

7) The posting damages the reputation or disrupts the business of Company or any other third party

8) The posting is related to the sale of Member account, game items, virtual assets, etc.

9) The posting is for advertising purposes

10) The posting infringes on intellectual property rights such as copyrights of the Company and other third parties

11) The posting violates restrictions from other Terms of Service and Operating Policies.

12) The posting is not in accordance with the posting principles prescribed by the Company or the nature of the forum

※ The “Use of Inappropriate Posts within the Game” items apply equally to all posts such as guild message, customization album, photo gallery, party search, and music albums used in-game.

※ All posts identified to be inappropriate may be deleted without prior warning, and the company does not take separate measures for the deleted post.

※ Posts on the website will be handled in accordance with the Pearl Abyss Terms of Service.

Customer Support Abuse and Human Rights Violations

1) An act of falsely reporting a normal member as an unauthorized program user or a bug user

2) An act of making such inappropriate language, slandering, or provoking sexual humiliation to disrupt the operation of Customer Support

3) An act of making the same inquiries or reports repeatedly to disrupt the normal operations

(4) Any actions, whether direct or indirect, that infringe upon the worker's human rights or cause them mental harm.

※ Customer Support refers to all CS counters such as 1:1 inquiry, email, in-game inquiry, etc.

※ Customer Support abuse and human rights violations will lead to temporary restrictions to the use of Customer Support services.

Violating the following items may result in "Chat Ban and Chat Group Kick" without prior warning, depending on the severity.

If repeated violations are found, "Permanent Chat Restriction" may also be applied.

Using Foul Language and Abusing Chat

(1) Engaging in chat activities that include the following content:

- Content that could be mistaken as coming from an administrator or the company

- Content that includes profanity or vulgar language

- Content that could cause discomfort, disgust, insult, or sexual shame to other members

- Content that disparages, mocks, or criticizes specific countries, ethnicities, regions, individuals, religions, races, genders, or disabilities

- Content that incites or includes expressions related to social and cultural disputes (such as those involving countries, ethnicities, regions, politics, individuals, religions, races, genders, or disabilities)

- Anti-social content

- Explicit or obscene content

- Content that violates public order and morals, or is deemed inappropriate by social standards

- Engaging in activities that provoke conflicts or disputes among members, or using inappropriate language as a result.

- Content intended to infringe or damage the rights of third parties, including their honor, portrait rights, and personal information.

- Content that is deemed to have the intent of trading accounts or items for cash or goods.

- Content that advertises or promotes specific targets.

- Any other content that disrupts the order within the game or hinders the creation of a healthy chat culture.

(2) Actions that Disrupt Chat Usage

- Repeatedly posting the same message

- Using ambiguous language with foul intentions

- Using only the initials of words mentioned in (1), or altering parts of the words, or combining them with other characters

- Repeatedly posting meaningless sequences of letters and numbers

- Sending unsolicited or continuous chats to other members through whispers or other means

- Intentionally and repeatedly spreading invalid coupon and event information

- Any actions prohibited by the terms of service and operational policies

- Excessively posting content that does not align with the purpose of each chat group

※ Members are solely responsible for their own chat activities, and any civil or criminal liabilities arising from their chat infringing on a third party's copyright or other intellectual property rights must be borne entirely by the member, unless the Company is found to have acted with intent or gross negligence.

※ In the case of world, server, and group chats, stricter penalties may be applied due to the potential impact on a large number of players within the game.

※ If you engage in chats that include another person's personal information (such as identity details, location, contact information, or email), immediate game restrictions may be enforced.

Category

Details and Specifics

Recovery Support

Notes

Character

Characters that were not deleted by the member

O

Mount

Mounts (Donkeys, Horses, Elephants, Camels, Wagons, Ships, Guild Mounts, etc.)

O

• Recovery is possible for mounts sold to NPCs or Imperial Horse Delivery

• All items and silver obtained from selling the mount will be withdrawn

• Mounts lost from breeding, exchanging, or being sold on Horse Market and purchased normally by other users cannot be recovered

• The status of recovered mounts may differ from before the account was compromised

Items

Items that were exchanged/sold/purchased/spent/other strange activities not done by the member

O

• The amount and state of recovered items may differ

Enhancement attempts not done by the member

X

• Recovery is not possible since it is a system where results may differ based on chance

Items that were registered on the Marketplace/Central Market (not by the member)

X

• Cannot be recovered if the item was purchased through normal means on the Marketplace/Central Market by another member

Acoin, Pearl Shop

Acoin, Loyalties, Pearls not spent by the member

O

• Recovered after retrieving purchased items

• Items with limited time use will have the remainder of the time removed before recovery

Pearl Shop gifts not sent by the member

O

• Members that received gifts may be restricted from the game depending on the results of the investigation

• Gifted items will be retrieved. Items that have expiration dates will have the remainder of their times removed and all benefits gained from the effects will be retrieved

• Items involved in Real Money Trade cannot be recovered

• Gifts items from compromised accounts can be retrieved or adjusted at any given time regardless of the gift intentions