Greetings, Adventurers,

First and foremost, we are aware of the inconvenience caused by our Customer Support’s delayed responses to inquiries, and we would like to sincerely apologize for the delayed responses.

Currently, the entire Black Desert service team is doing its best to stabilize our support service as quickly as possible, and we are reviewing different kinds of options to provide a better service.

We will do our best to ensure your valuable and important inquiries are properly responded to.

Thank you for your patience and understanding. We will do our best to repay your support.