Character

- Deleted characters

• Recovery is limited to twice a year per account

• Character data is recovered to the same state as at the time of deletion  

• If the name of the character to be recovered already exists/is in use, the name of the deleted character will be arbitrarily changed before recovery 

• Recovery is not possible if there are insufficient character slots

• Characters below level 10 cannot be recovered 

[Twice a year]
Character data is recovered from the state at the time of deletion 

 • Recovery is not possible if there are insufficient character slots 

 • Season characters cannot be recovered if you have another season character 

Mount

- Family owned mounts 

• Recovery is limited to twice a year per account

• Recovery is possible for mounts sold to NPCs or Imperial Horse Delivery

• All items and silver obtained from selling the mount will be withdrawn  

• Mounts lost from breeding, exchanging, or being sold on Horse Market cannot be recovered

• Status of the recovered mount may differ from its status at the time it was sold

[Once a year]

Recovery is possible for mounts sold to NPCs or Imperial Horse Delivery 

 • Mounts lost from breeding, exchanging, or being sold on Horse Market cannot be recovered 

Fairy

- Release, Reset Persona fairies

[Once a year]

Fairies unintentionally released or reset persona 

 • Recovery is not possible if a new fairy is registered or there are additional changes 

 • Other items including the ones used on the fairy or reset growth are unrecoverable 

Item

- Quest/event/challenge reward items

[5 times a year]

Quest/event/challenge reward items mistakenly chosen 

 • Items cannot have been opened/used/equipped 

Item

- Purchased items 

• Recovery is limited to once a month per account

• Items cannot have been opened/used/equipped

• Mistakenly/accidently purchased items with randomly set prices (such as from the secret shop) are not eligible for recovery 

• Items purchased through the Central Market/Marketplace are not eligible for recovery 

[5 times a year]

Items mistakenly purchased from an NPC shop or the Loyalties Shop 

 • Mistakenly purchased items through the Central Market/Secret Shop are not eligible for recovery 

Item

- Sold items 

• Recovery is limited to twice a month per account

• All items and silver obtained from selling the item will be withdrawn  

• Items mistakenly sold through the Central Market/Marketplace are not eligible for recovery 

[5 times a year]

Items mistakenly sold from an NPC shop 

 • Mistakenly sold items through the Central Market or trading are not eligible for recovery

Item

- Exchanged items 

• Items exchanged after a confirmation or agreement prompt during the exchange process cannot be recovered

• Recovery is not possible if the items received from the accidental exchange were equipped or used

[5 times a year]

• Items accidentally exchanged in the NPC exchange window 

 - Recovery is not possible if the items received from the accidental exchange were opened, equipped or used

Item

- Opened items 

[5 times a year]

• Items (boxes) opened unintentionally 

 - Recovery is not possible if the obtained item from the box is used or equipped 

 - Recovery is not possible if the item (box) is subject to probability or includes items with expiration dates. 

Item

- Deleted items 

• Recovery is limited to twice a year per character

• Items with expiration dates/usage periods cannot be recovered

• Certain items may not be recoverable to the same state as at the time of deletion 

• Exception: Recovery for paid content will be based on the record at the time of deletion

• Character-bound paid items (Pearl Items) will be recovered to the Pearl inventory of the same character  

• Exception: Excludes items that can be recovered through the item recovery feature/function within the game

[5 times a year]

• Items accidently deleted via Trash Bin 

 - Recovery is not possible if the item has an expiration date 

Item

- Extracted items 

• Recovery is limited to twice a year per account

• Items with expiration dates/usage periods cannot be recovered

• Certain items may not be recoverable to the same state as at the time of deletion 

• Recovery is limited to twice a year per account

• Recovery is only possible if the enhancement chance increase had a 100% chance of applying

• Recovery is only possible if the enhancement chance increase number acquired from the Devour extraction system has not been used

[5 times a year]

• Items incorrectly extracted with Black Stone, Cron Stone, or Advice of Valks 

• Items with 100% enhancement chance applied, extracted through Devour extraction 

 - Recovery is not possible if the enhancement chance increase number acquired from the Devour extraction system has been used or extracted. 

Item

- Used items 

[5 times a year]

• Items used to recover max durability 

 - Recovery is not possible for consumable items other than equipment items 

Guild

- Items purchased from the Guild Shop 

• Recovery is limited to twice a year per guild; recovered silver will be sent to Guild Storage

• Only the guild master can apply for recovery

• Exception: Recovery is not possible if the guild master changes after the purchase 

• Items cannot have been opened/used/equipped

• Guild activity and other individual data cannot be recovered

※ Guild funds (excluding Welfare funds) are recoverable

[Once a year per guild]

• Items purchased from the Guild Shop (recoverable with Guild Funds) 

 - Recovery is not possible if the Guild Master is delegated, or the item is opened/used/equipped after purchase 

 - Individual recovery is unavailable (Guild Activity Funds, etc.) 

Guild

- Guild owned mounts

• Recovery is limited to twice a year per guild

• Deleted/discarded mounts may be recoverable

• Only the guild master can apply for recovery

[Once a year per guild]

• Released or removed mounts 

Pearl Shop

- Purchased Pearl items 

• Recovery is limited to once a month per account

• Must be within 7 days from the date of purchase

• Item must be in a state where it can be withdrawn

• Items will be recovered to the same character as the character at time of purchase

• Items with time-limits will be recovered with the period remaining at the time of the recovery date

• Coupons used at the time of purchase can be recovered

• Outfit dyes, items used to extract from sockets, socketed crystals, etc. cannot be recovered when recovering outfits

• Exchanged pets cannot be recovered

• Cannot be recovered if the items have different names, even if they have the same effect (e.g., If you purchased and used a Beast's Draught, recovery will not be possible even if you have an [Event] Beast's Draught in your inventory)

[Once a month]

• Items purchased by mistake/accident from the Pearl Shop 

 - Recovery is not possible if 7 days have passed since the purchase date 

 - Recovery is not possible if the required item is not owned, or if the item has been opened/used, applying its effects 

* Items used for crystal transfusion slot additions or dye are not eligible for recovery. 

Pearl Shop

- Gifted Pearl items  

• Must be within 15 days from the date the gift was received

• At the request of the gift giver, the Pearls will be refunded once the gifted items have been removed/withdrawn

• Exception: Recovery is not possible if the gift receiver has collected the item(s) from the mail 

• Recovery is not possible if the gift receiver does not agree to the removal/withdrawal of the item

• However, if the gift receiver does not collect the item from the in-game mail within 15 days of receipt, then it will be assumed they do not wish to accept the item and item removal/withdrawal will be possible

* Gifted items—among those ‘Underwear, Accessories’—categorized by class that are unopened, unequipped, and cannot be registered on the Central Market can be exchanged once for the same item under a different class.

(e.g. [Ranger] Lazies Underwear can be exchanged for [Sorceress] Lazies Underwear) 

* Exchange is not possible if the same gifted product does not exist for the class

[Once a month]

• Items gifted by mistake/accident through the Pearl Shop 

 - Recovery is not possible if 15 days have passed since the gift date, or if the recipient does not agree. 

 - Exchange for another item of the same price is unavailable 

Unable to Recover

- Deactivated accounts 

• Recovery is not possible if the account information is completely deleted after the 15-day withdrawal grace period 

Unable to Recover

- Deleted mails 

• Recovery is not possible if mail and enclosed items are deleted due to expiration or manual deletion 

Unable to Recover

- Item enhancement

• All items lost due to enhancement failure cannot be recovered 

• Enhancement chance stats consumed due to enhancement mistakes cannot be recovered 

Unable to Recover

- Items used for accepted guild quests and quest progress 

Unable to Recover

- Disbanded guilds (alliances)

Unable to Recover

- Guild storage items (including guild house crafting items) 

• All items and wealth in the guild storage cannot be recovered 

• Recovery is not possible if a guild member intentionally/accidentally loses items in the guild storage 

Unable to Recover

- Items dropped by monsters in unreachable coordinates 

• Items dropped by monsters cannot have their owners identified 

Game Sweatshop/Account Piloting (Powerleveling/Farming/Botting)

1) An act of using the game with multiple accounts or through a systematic and collective manner for the purpose of profit 

2) If your account was part of the above act   Engaging in activities such as providing, renting, entrusting, or allowing the use of your own or a third party's account as mentioned in (1) above. 

1) An act of using the game with multiple accounts or through a systematic and collective manner for the purpose of profit 

2) Engaging in activities such as providing, renting, entrusting, or allowing the use of your own or a third party's account as mentioned in (1) above.

Gaining Unfair Advantages

1) An act of gaining unfair advantages by being in the same party or guild during the same time as someone who is violating the Black Desert Operational Policy

1) An act of gaining unfair advantages by being in the same party or guild during the same time as someone who is violating the Black Desert Operational Policy 

(2) Engaging in activities that unfairly gain benefits through specific in-game content, such as summons. 

※ If the acquired benefits are substantial enough to severely impact the game, a permanent ban may be applied even on the first offense. 

Attempt to violate the Operational Policy 

1) An act of attempting to violate items not specified in the operating policy

2) When helping a violator of operational policy

3) Any act that is confirmed to be intended to attempt or help in violation of the operating policy

1) When helping a violator of operational policy 

2) Any act that is confirmed to be intended to attempt or help in violation of the operating policy 

Disrupting Game Operation

    
1) An act of disrupting game operations by disrupting/interfering with a game-related competition, event, broadcasting, etc.

2) An act of falsely reporting, insulting and/or threatening the GM to disrupt the operation or Customer support.

※ Depending on the severity of the issue, the Company may forcefully disconnect the user from the game and give additional penalties.

1) An act of disrupting game operations by disrupting/interfering with a game-related competition, event, broadcasting, etc. 

2) An act of falsely reporting, insulting and/or threatening the GM to disrupt the operation or Customer support. 

 ※ False reports or claims that cause significant harm to multiple users or individuals may result in permanent usage restrictions being applied. 

※ Depending on the severity of the issue, the Company may forcefully disconnect the user from the game and give additional penalties. 

Use of Inappropriate Posts within the Game 

1) The posting that may be misunderstood as being posted by the Company or Game Masters

2) The posting contains profanity, lewd contents, or websites.

3) The posting contains materially offensive or defamatory contents to other Members or third parties

4) The posting contains offensive content regarding a specific country, ethnicity, region, person, religion, race, gender, disability, etc.

5) The posting distributes or is linked to the contents that violate public order and morals

6) The posting consists of pornographic materials or is linked to a pornographic website

7) The posting damages the reputation or disrupts the business of Company or any other third party

8) The posting is related to the sale of Member account, game items, virtual assets, etc.

9) The posting is for advertising purposes

10) The posting infringes on intellectual property rights such as copyrights of the Company and other third parties

11) The posting violates restrictions from other Terms of Service and Operating Policies.

12) The posting is not in accordance with the posting principles prescribed by the Company or the nature of the forum

※ The 'Use of Inappropriate Posts' items apply equally to all posts such as guild message, beauty album, photo gallery, party search, and music albums used on the official website and in-game.

※ All posts identified to be inappropriate may be deleted without prior warning, and the company does not take separate measures for the deleted post.

1) The posting that may be misunderstood as being posted by the Company or Game Masters 

2) The posting contains profanity, lewd contents, or websites. 

3) The posting contains materially offensive or defamatory contents to other Members or third parties 

4) The posting contains offensive content regarding a specific country, ethnicity, region, person, religion, race, gender, disability, etc. 

5) The posting distributes or is linked to the contents that violate public order and morals 

6) The posting consists of pornographic materials or is linked to a pornographic website 

7) The posting damages the reputation or disrupts the business of Company or any other third party 

8) The posting is related to the sale of Member account, game items, virtual assets, etc. 

9) The posting is for advertising purposes 

10) The posting infringes on intellectual property rights such as copyrights of the Company and other third parties 

11) The posting violates restrictions from other Terms of Service and Operating Policies. 

12) The posting is not in accordance with the posting principles prescribed by the Company or the nature of the forum 

※ The “Use of Inappropriate Posts within the Game” items apply equally to all posts such as guild message, beauty customization album, photo gallery, party search, and music albums used on the official website and in-game.   

※ All posts identified to be inappropriate may be deleted without prior warning, and the company does not take separate measures for the deleted post.  

※ Posts on the website will be handled in accordance with the Pearl Abyss Terms of Service. 

Customer Support Abuse  and Human Rights Violations

1) An act of falsely reporting a normal member as an unauthorized program user or a bug user

2) An act of making such inappropriate language, slandering, or provoking sexual humiliation to disrupt the operation of Customer Support

3) An act of making the same inquiries or reports repeatedly to disrupt the normal operations

※ Customer Support refers to all CS counters such as 1:1 inquiry, email, etc.

※ Customer Support abuse will lead to temporary restrictions to the use of Customer Support services.

1) An act of falsely reporting a normal member as an unauthorized program user or a bug user 

2) An act of making such inappropriate language, slandering, or provoking sexual humiliation to disrupt the operation of Customer Support 

3) An act of making the same inquiries or reports repeatedly to disrupt the normal operations 

(4) Any actions, whether direct or indirect, that infringe upon the worker's human rights or cause them mental harm.    

※ Customer Support refers to all CS counters such as 1:1 inquiry, email, in-game inquiry, etc. 

※ Customer Support abuse and human rights violations will lead to temporary restrictions to the use of Customer Support services. 

Using Foul Language and Abusing Chat 

(1) Engaging in chat activities that include the following content: 

- Content that could be mistaken as coming from an administrator or the company 

- Content that includes profanity or vulgar language 

- Content that could cause discomfort, disgust, insult, or sexual shame to other members 

- Content that disparages, mocks, or criticizes specific countries, ethnicities, regions, individuals, religions, races, genders, or disabilities 

- Content that incites or includes expressions related to social and cultural disputes (such as those involving countries, ethnicities, regions, politics, individuals, religions, races, genders, or disabilities) 

- Anti-social content 

- Explicit or obscene content 

- Content that violates public order and morals, or is deemed inappropriate by social standards 

- Engaging in activities that provoke conflicts or disputes among members, or using inappropriate language as a result. 

- Content intended to infringe or damage the rights of third parties, including their honor, portrait rights, and personal information. 

- Content that is deemed to have the intent of trading accounts or items for cash or goods. 

- Content that advertises or promotes specific targets. 

- Any other content that disrupts the order within the game or hinders the creation of a healthy chat culture. 

(2) Actions that Disrupt Chat Usage 

- Repeatedly posting the same message 

- Using ambiguous language with foul intentions 

- Using only the initials of words mentioned in (1), or altering parts of the words, or combining them with other characters 

- Repeatedly posting meaningless sequences of letters and numbers 

- Sending unsolicited or continuous chats to other members through whispers or other means 

- Intentionally and repeatedly spreading invalid coupon and event information 

- Any actions prohibited by the terms of service and operational policies 

- Excessively posting content that does not align with the purpose of each chat group 

※ Members are solely responsible for their own chat activities, and any civil or criminal liabilities arising from their chat infringing on a third party's copyright or other intellectual property rights must be borne entirely by the member, unless the Company is found to have acted with intent or gross negligence. 

※ In the case of world, server, and group chats, stricter penalties may be applied due to the potential impact on a large number of players within the game. 

※ If you engage in chats that include another person's personal information (such as identity details, location, contact information, or email), immediate game restrictions may be enforced.